Privacy Policy


This Privacy Notice sets out how CHANNEL IT LTD (hereinafter referred to as “Company” or “We”) processes data, whether on individuals (including personal data in respect of individuals who are clients, intermediaries or other third parties that We interact with, or any individual who is connected to those parties) or otherwise. Where the data held are on individuals, this document also sets out the rights of those individuals in respect of that personal data.

This Privacy Notice has been prepared in accordance with the provisions of the EU General Data Protection Regulation (“GDPR”).

Any questions relating to this Privacy Notice or requests in respect of personal data should be directed to our Data Protection Officer (DPO) at [email protected].

Who we are

ChannelIT, formerly AECSoft, is an established Information Technology Value Added Distribution organisation with over 30 years of experience in the markets of Europe, Middle East, Africa, Russian and Indian markets. We provide a wide range of innovative solutions specializing in the following areas:

  • Cyber Security
  • Data Management
  • Cloud Security
  • Business Collaboration
  • IT Analytics
  • Digital Threat Protection
  • IT Management
  • Email Security
  • Ticketing Systems
  • Backup & Disaster Recovery
  • Network Optimization
  • Fraud Management

Channel IT Ltd. is a partner of ManageEngine, Zoho Corporation, Netskope, Haltdos, Stellar and Appgate.

Coupling best of breed solutions with our outstanding customer service, ChannelIT is your partner of choice whether you are an established vendor seeking to expand operation in any of the above regions or a startup with a promising technology.

Our Services

  • Strategic Consulting
  • Integrated Solutions Implementation
  • Efficient Project Management
  • Adoption and Change Management
  • Managed IT Services
  • Cloud Optimization Services
  • Cybersecurity Services
  • IT Service Management (ITSM)
  • Data Management and IT Advanced Analytics
  • Responsive Support and Maintenance
  • Training and Knowledge Transfer
  • Custom Software Development

Our main offices are located in Nikis & 1 Kastoros Str. 1087, Nicosia, Cyprus.

We strive to protect personal data and apply high standards of conduct when it comes to privacy issues. We ensure that our employees are provided with the appropriate training in order to handle personal data promptly and in accordance with the laws. Furthermore, We endeavor to ensure that any parties with whom We co-operate apply the same high standards when it comes to data protection and privacy as We do.

Your personal information

When you visit one of our offices, our internet website(s), our social media pages, our online advertising channels or our representatives in various exhibitions (in Cyprus or abroad), we may ask you to provide us with certain information so that we can communicate with you about our products and services. You are not obliged to provide us with such information, but if you choose not to, you may miss out on events and special offers and certain services may not be available to you.

The personal information we will ask you to provide is the following:

  • personal information We collect and use if you make a contract with us such as your name, title.
  • contact details such as postal addresses, email addresses, and telephone numbers;
  • personal information we collect and use if you enter or register for our newsletter, contest, competition, prize draw or promotional offer (including name, surname, email address and/or telephone number);
  • information required by us to meet legal and regulatory requirements;
  • financial information, such as payment related information and debit/credit card information;
  • visits to our offices;
  • personal information We collect and use from third parties;
  • CCTV footage;
  • any other information you may provide to us.

How we use it

Here at CHANNEL IT LTD, We take your privacy seriously and will only use your personal information in accordance with our Personal Data Protection Policy, in order to communicate with you about our services and to improve the quality of our services.

The purposes for which we collect your personal information are as follows:

  • To investigate and follow up on any comments, inquiries, and complaints you may have and to resolve any disputes and problems which may have arisen with respect to the use of our services.
  • To obtain feedback from you that will help us to improve and/or further the provision of our facilities and services.
  • To communicate with you about our services that may be of interest to you.
  • To communicate with you about products and/or services of our affiliates that may be of interest to you.
  • To enable us to perform our obligations towards you.
  • To comply with a legal obligation to which we may be subject.
  • Any other purpose specifically requested and/or agreed by you.

Your personal information is processed and stored in our central offices located in Nicosia. It will be accessed only by our employees or contractors who are authorized to do so under a duty of confidentiality and only for the purposes stated above.

We use third party service providers to store and process personal data in certain ways which are useful for the purposes of our business. We use a cloud-based service provider which provides a Customer Relations Management software. These service providers are only allowed to process your personal data to the extent necessary to provide the services we have requested from them. CHANNEL IT LTD shall not carry out any automated decision-making activities, including profiling, using your personal information.

How long we keep it

Your information will be kept only for as long as required to fulfil the purposes for which it was collected, in accordance with our Data Retention Policy. After the applicable retention period, your personal data will be irreversibly destroyed unless destruction is prohibited for legal, regulatory or technical reasons.

Any personal data held by us for marketing and service update notifications will be kept by us until such time that you notify us that you no longer wish to receive this information. Please refer to our Data Retention Policy for more information on our personal data retention schedule.

Any requests for further information in relation to the continued processing of specific data and requests for destruction of data should be made to [email protected].

Changes to this Privacy Notice

CHANNEL IT LTD keeps this Privacy Notice under review in order to ensure that it is in line with any changes to the laws relating to privacy and personal data. Any updates will be communicated to you promptly and shall also appear on the Firm’s website at

This Privacy Policy was last updated on 29/11/2023

Your rights

Should you believe that any personal information we hold on you is incorrect or incomplete, you have the ability to request to see this information, rectify it or have it deleted by contacting us at [email protected]. In the event that you wish to complain about how we have handled your personal data, please contact CHANNEL IT LTD Data Protection Officer at [email protected] or in writing at Nikis & 1 Kastoros Str. 1087, Nicosia, Cyprus. We will then look into your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact the Office of the Commissioner for Personal Data Protection, at:

1 Iasonos Str.,
1082 Nicosia,
P.O. Box 23378,
1682 Nicosia
Tel: +357 22818456
Fax: +357 22304565
Email: [email protected]