ManageEngine ServiceDesk Plus MSP

ManageEngine ServiceDesk Plus MSP is a multi-tenant IT service management and help desk platform built for managed service providers to deliver consistent support across client environments. It offers centralized ticketing, automated workflows, and service request tracking to help MSP teams resolve issues quickly and improve service quality.

With ManageEngine ServiceDesk Plus MSP, service providers can streamline multi-client ITSM operations, enforce SLAs, and gain insights to enhance customer satisfaction.

Features

Enterprise service management

Centralized request portal, single enterprise directory, unique service desk instances

Service requests and request fulfillment

Self-service portal, built-in service catalog, service request workflows, automated and contextual notifications
CVE Feeds

Incident and problem management

Custom templates, priority matrix, SLAs, request life cycle, root cause analysis
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Change management

Multi-stage implementation, visual change workflow builder, integrations with other ITSM processes

Reporting and SLA management

Built-in reports, custom reporting, unique incident and service SLAs, multi-level escalations
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IT asset and configuration management

Asset discovery, asset tracking, software asset management, software license management

Configuration management database (CMDB)

Visual relationship mapping, CMDB APIs, integrations with other ITSM modules

Process and visual workflow design

Drag-and-drop workflow builder, contextual actions and notifications, invoke custom scripts.

Highlights

Configuration management database (CMDB)

Visual relationship mapping, CMDB APIs, integrations with other ITSM modules.

Purchase and contract management.

Purchase order to asset conversion, vendor management, contract expiration notifications.

Advanced customizations using low-code scripting

Custom actions, custom menu for requests, custom triggers, custom apps.

Resources

Overview

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Brochure

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Datasheet

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Product Showcase

In the demo video or image section, you'll get a firsthand look at an innovative product. Watch the video or browse through the images to see this powerful solution in action, gaining insights into its features and functionalities. It's an excellent way to visualize how this product can revolutionize your workflow or enhance your business processes.

Get a quote for ManageEngine ServiceDesk Plus MSP

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