Channel IT is seeking to recruit two Junior IT Support Officers for our office in Nicosia. The successful applicants will be responsible for providing Support Services to our growing customer base.

Main Job Responsibilities

• 1st and basic level 2 Support to our Clients through a ticketing System.
• Escalation of tickets to Senior Engineers when needed.
• Replying through the ticketing System to the clients as a first response for cases that come to the Support Department.
• Take on training as and when needed to enhance knowledge in current and future product lines.
• Extensive travel will be required from the successful applicants supporting customers in other countries where Channel IT has operations.(4-15 Days).

Will be considered as an advantage

• Installation and configuration (antivirus/backups/Firewalls and other software).
• Installation and configuration of network equipment (Routers-Switches).
• Installing and Configuring Wireless Network (Wi-Fi).
• Firewalls and customization of security policies (Firewall Policies, VPN Policies, etc.).
• One year of Active Directory experience.
• Knowledge of Linux/Unix will be considered as an advantage.
• Knowledge of cloud platforms will be considered an advantage.

Qualifications and Skills

• University or College Degree within the field of IT/Engineering.
• Independent judgment.
• Excellent communication and client service skills, both written and oral in Greek and English.
• Strong analytical skills and a demonstrated ability to troubleshoot problems.

Reporting

To Chief Technology Officer.

Remuneration

An attractive remuneration package will be offered to the successful candidate according to qualifications and experience.

If you are interested, please send us an email to [email protected] with your resume and curriculum vitae (CV).