SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process, providing superior customer experience.

Features

Multi-channel communication

Get one view of customer interaction irrespective of the communication mode they chose.

Business units

Each division of your organization can define their product or service specific configuration and work as an independent unit.

Email response management

Track and manage all your customer emails as trouble tickets effectively.
A professional man wearing glasses and a tie, representing the icon for easy identification of emails among many DMARC-enabled recipients.

Customer portal

Deploy a customizable self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Account & contact management

Manage your customer information including the products/services purchased, contracts they are entitled to, their organizational hierarchy etc.

Contract and SLA management

Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Reports, dashboards and KPIs

Get to know all the information about your help desk through intuitive and real time reports & dashboards.
Stay connected with ease: Internet connection icon symbolizing protection of revenue and brand reputation with DMARC, SPF, and DKIM.

Demonstrate compliance

Utilize out-of-the-box reports that help meet SOX, HIPAA, PCI DSS, GDPR, FISMA, and GLBA requirements.

Highlights

Mobile access

For Support representatives who need to access SupportCenter Plus via smartphones.

Multi-Language Support

Make your users feel at ease by presenting to them an interface in their own language.

Add-ons & Integrations

Let applications in your organization exchange data with the software by using SupportCenter Plus APIs.

Resources

Overview

Download

Brochure

Download

Datasheet

Download

Product Showcase

In the demo video or image section, you'll get a firsthand look at an innovative product. Watch the video or browse through the images to see this powerful solution in action, gaining insights into its features and functionalities. It's an excellent way to visualize how this product can revolutionize your workflow or enhance your business processes.

Get a quote for SupportCenter Plus

By simply filling in your details, you can receive a personalized quote for purchasing the product. Provide us with your information and our sales team will promptly get in touch with you to discuss pricing options tailored to your specific requirements. Take the first step towards acquiring this efficient ad management solution by requesting a quote today.

  • Customized Pricing
  • Cost Optimization
  • Negotiation Power
  • Budget Planning
  • Decision Making

Related Products