ServiceDesk Plus

ServiceDesk Plus is a complete web based IT Help Desk Software for organizations of all sizes. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class services to end users with reduced costs and complexity.

Over 100,000 organizations across 186 countries trust ServiceDesk Plus to optimize IT service desk performance and achieve high user satisfaction.

Features

Enterprise service management

Centralized request portal, single enterprise directory, unique service desk instances

Service requests and request fulfillment

Self-service portal, built-in service catalog, service request workflows, automated and contextual notifications

Incident and problem management

Custom templates, priority matrix, SLAs, request life cycle, root cause analysis
A professional man wearing glasses and a tie, representing the icon for easy identification of emails among many DMARC-enabled recipients.

Change management

Multi-stage implementation, visual change workflow builder, integrations with other ITSM processes

Reporting and SLA management

Built-in reports, custom reporting, unique incident and service SLAs, multi-level escalations
Stay connected with ease: Internet connection icon symbolizing protection of revenue and brand reputation with DMARC, SPF, and DKIM.

IT asset and configuration management

Asset discovery, asset tracking, software asset management, software license management

Configuration management database (CMDB)

Visual relationship mapping, CMDB APIs, integrations with other ITSM modules

Purchase and contract management

Purchase order to asset conversion, vendor management, contract expiration notifications

Advanced customizations using low-code scripting

Custom actions, custom menu for requests, custom triggers, custom apps

Highlights

Recognized

In the market since 2005 – Used by 100,000+ service desks worldwide.

Illustration of an eye with circles and dots, representing email domain insights.Awarded

PinkVERIFY v3 certification, PinkVERIFY ITIL 4 certification, Serview CERTIFIEDTOOL.

Multilingual

Leverage continuous user activity monitoring and detailed reports to enhance your insider threat detection strategy.

Resources

Overview

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Brochure

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Datasheet

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Product Showcase

In the demo video or image section, you'll get a firsthand look at an innovative product. Watch the video or browse through the images to see this powerful solution in action, gaining insights into its features and functionalities. It's an excellent way to visualize how this product can revolutionize your workflow or enhance your business processes.

Get a quote for ServiceDesk Plus

By simply filling in your details, you can receive a personalized quote for purchasing the product. Provide us with your information and our sales team will promptly get in touch with you to discuss pricing options tailored to your specific requirements. Take the first step towards acquiring this efficient ad management solution by requesting a quote today.

  • Customized Pricing
  • Cost Optimization
  • Negotiation Power
  • Budget Planning
  • Decision Making

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