Assist | Zoho
One remote support solution for all.
Outsourced IT and MSP support. MSPs can remotely support their clients from wherever they are. Manage large networks of computers from one central console through a simple deployment process.
Customer support technicians. Offer top-notch customer support by accessing your customer’s computer directly rather than relaying instructions over text, chat, or voice call.
Help desk technicians. Empower help desk technicians with remote access software, and accelerate the ticket resolution time.
On-demand remote support. Offer support to your customers from a remote computer using on-demand support sessions. No prior installation is required, offering customers easy ways to join remote support sessions.
Unattended remote access. Attain 24/7 access to unattended computers, and seamlessly manage computers in your organization by configuring them for unattended remote access.
Screen sharing. Screen sharing right from the remote support software is a huge bonus for holding product demonstrations, online meetings, and training sessions.
FEATURES
- File transfer. Transferring files during the remote support session helps you send installation files to your customer's computer or receive files that require troubleshooting.
- Instant chat. With our built-in chat window, technicians can stay in touch with customers during remote support sessions from their respective consoles.
- Multi-monitor support. Zoho Assist automatically detects all the active monitors connected to the remote computer. You can control any of the active monitors during the session.
- Reboot and reconnect. IT technicians can choose to reboot the remote computer and even reconnect to the session without losing control.
- Customize and rebrand. Customize email templates, manage technicians, configure email addresses, and view reports with customized views.
- Security. Zoho Assist is extremely secure and complies with GDPR and HIPAA requirements; it also provides two-factor authentication, data annonymization, and the exchange of files through 256-bit AES protocol.
For more information about Zoho products contact us at +35722256811.
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