Service Desk Plus MSP

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Service Desk Plus MSP

All-in-one Help Desk Designed Specifically for Service Providers

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.


Key Features

  • Account Management: Manage your accounts and provide quality services with features thoughtfully designed to handle multiple clients using ServiceDesk Plus – MSP. As a Managed Service Provider you need to protect your client’s data and establish your business relationship by providing security and visibility on their account.
  • Rebrand: Rebrand with your client’s Login page Logo and header image specific to each account. Look personal and provide a personalized look and feel to your clients when they login to your portal.
  • Service Catalog: allows you to showcase different services you offer to your accounts. It helps capture information specific to each service and reduces the number of e-mail iterations between the technician and the end-user.
  • Knowledge base: Create a database of related information from the best practices experienced day to day by your support team.
  • Automatic Ticket Dispatch: Helpdesk co-ordinators no longer need to physically scan all incoming tickets and assign them to technicians.
  • Integrated Remote control: Avoid round trips to the desktop physically and use our integrated remote control functionality to take control over the requester’s workstation.
  • Service Level Agreement: Establish quality services in right time and sustain your business value as a Managed Service Provider using our Service Level agreement Module.
  • Billing Module: ServiceDesk Plus – MSP lets you to enable the managed services business model through accurate billing for multiple accounts, so you no longer need to juggle with multiple tools and manually track and bill for services rendered.
  • IT Project Management: structure your projects, teams and workflows specifically to each account. Irrespective of the size of the project, you can easily track and manage any project.